Children between the ages of around 8 and 12 are best protected when they travel on a booster seat that is suitable for their age and height.
The safety belts of the vehicle generally only fit children 145 cm (approx. 4 ft, 9 in) tall or taller. Booster seats ensure that children under this height can be correctly
fastened using the safety belt.
Never activate the lockable belt system when securing a child with a booster seat.
The upper area of the belt must always be positioned on the child's shoulder. Ensure that the belt does not rest on the child's face or neck.
The lap belt must always run across the child's lap. It must never run across the child's stomach.
Children over 145 cm (approx. 4 ft, 9 in) tall can generally be fastened with the safety belt. Pay attention to the information at ⇒ Safety belt positioning.
Your child no longer needs a booster seat if they are taller than 145 cm (approx. 4 ft, 9 in) and the following conditions are met:
The child can sit with their back fully against the backrest.
The child's knees bend over the edge of the seat.
The child's feet sit fully flat on the vehicle floor.
The child can comfortably stay in this position for the entire journey.
Children aged 12 or under must always travel on a rear seat.
WARNING
Not using a booster seat or incorrectly using a booster seat or safety belt can cause severe or fatal injuries in the event of an accident or collision.
Always observe all instructions regarding the installation and use of child restraints and booster seats.
If, under exceptional circumstances, you need to install a booster seat on the front passenger seat, ensure that the PASSENGER AIR BAG
indicator light turns on and remains on.
In case of an emergency
Securing yourself and the vehicle
Follow all legal regulations regarding securing a vehicle during a breakdown. For example, in many countries you must switch on the emergency flashers and wear
a reflective vest ⇒ Emergency equipment.
Checklist
For your own safety and the safety of your passengers, follow the points below in the order they are given
⇒
:
1. Park your vehicle a safe distance from traffic and on suitable ground. Observe all important information on parking when doing so ⇒ Parking.
2. Switch on the emergency flashers ⇒ Center console.
3. Have all vehicle occupants exit the vehicle on the side facing away from traffic and move to a safe area, such as behind a guard rail. Follow the local regulation
regarding wearing a reflective vest.
4. Set up the warning triangle to warn others on the road about the vehicle.
5. Observe the safety instructions → page , Safety precautions for working in the hood space .
6. If necessary, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility for assistance. Volkswagen recommends contacting the
Volkswagen emergency assistance service.
When the emergency flashers are switched on, for example while towing the vehicle, you can indicate any turns or lane changes using the turn signal lever. The
emergency flashers will stop temporarily.
Read and observe the important information about towing ⇒
Introduction.
Switch on the emergency flashers in the following situations, for example:
To warn traffic behind your vehicle if the traffic ahead slows suddenly or you reach the end of a traffic jam.
If there has been an accident.
If the vehicle malfunctions.
When towing.
Always follow the applicable local requirements for use of the emergency flashers.
If the emergency flashers do not work, others on the road must be informed about the stalled vehicle in some other way that meets the applicable legal regulations.
WARNING
A stalled vehicle increases the risk of a crash that could cause injury to you, your vehicle occupants, or others on the road.
Stop the vehicle as soon as it is safe to do so.
Park the vehicle a safe distance from moving traffic.
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Switch on the emergency flashers.
Never leave any persons, particularly children or people requiring assistance, in the vehicle. This is especially true when the doors are locked. Individuals
locked in the vehicle could be exposed to very high or very low temperatures.
WARNING
Failing to heed this checklist that is provided for your own safety can cause accidents and serious injuries.
Always follow the activities in the checklist and follow the general safety precautions.
NOTICE
When pushing the vehicle by hand, do not press on the taillights, the rear spoiler, or large pieces of sheet metal. Doing so could cause vehicle damage and the
rear spoiler may detach.
The 12 V vehicle battery will drain if the emergency flashers remain on for a long period of time, even if the ignition is switched off.
Depending on vehicle equipment, the brake lights may blink quickly if you brake hard while driving at speeds above approx. 50 mph (approx. 80 km/h) or
brake the vehicle to a complete stop. This is done to warn traffic behind your vehicle. If the braking continues, the emergency flashers will switch on automatically
when the vehicle speed is below approx. 6 mph (approx. 10 km/h). The emergency flashers will switch off automatically when you accelerate.
What to do in the event of an accident or fire
Checklist of what to do after an accident
In the event of an accident, for your own safety and the safety of your passengers, follow the points below in the order in which they are given
⇒
:
1. End drive-ready mode.
2. Switch on the emergency flashers ⇒ Center console.
3. Set up the warning triangle to warn others on the road about the vehicle.
4. If necessary, move people away from the danger zone and apply first aid.
5. Report the accident to the fire department. Inform the fire departement that an electric vehicle is involved in the accident.
6. Wait at the location of the accident for the rescue services to arrive.
7. Inform the emergency personnel on site, and any people affected by the accident, that an electric vehicle is involved.
Checklist of what to do in the event of a fire
In the event of a vehicle fire, for your own safety and the safety of your passengers, follow the points below in the order in which they are given
⇒
:
1. End drive-ready mode.
2. If possible, switch on the emergency flashers ⇒ Center console.
3. If possible, set up the warning triangle to notify others on the road about the vehicle.
4. If necessary, move people away from the danger zone and apply first aid.
5. Report the fire to the fire department. Inform the fire departement that an electric vehicle is involved in the accident.
6. Wait for the emergency personnel at a sufficient distance from the vehicle.
7. Inform the emergency personnel on site, and any people affected by the accident, that an electric vehicle is involved.
8. Do not try to put out the fire yourself.
9. Do not stand near the burning vehicle.
WARNING
Failing to heed this checklist that is provided for your own safety can cause accidents and serious injuries.
Always follow the activities in the checklist and follow the general safety precautions.
WARNING
In the event of a fire, an explosion and any harmful substances that are released can cause serious injuries.
Never stand near the burning vehicle.
If the system detects an accident, the high-voltage battery is automatically deactivated.
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If the high-voltage battery is deactivated, consult an authorized Volkswagen dealer or authorized Volkswagen Service Facility and have the high-voltage batter
repaired.
Emergency equipment
First aid kit
Depending on the vehicle equipment and country of use, the first aid kit may be in a storage compartment, in a holder in the luggage compartment, under the
luggage compartment floor, or in the vehicle interior.
The first aid kit must meet the legal regulations.
Note the expiration date of the contents.
Replace contents after use, if necessary, and put the first aid kit securely back into place.
Warning triangle
Fig. 35 In the trunk lid: Holder for the warning triangle.
Depending on the country and the vehicle equipment, the warning triangle may be located in the trunk lid fig. 35.
1. With the trunk lid open, hold the sleeve of the warning triangle by the recess and turn it 90° towards the front of the vehicle.
2. Remove the sleeve through the opening.
3. After use, store the warning triangle back in the sleeve and insert the sleeve back into the holder.
The warning triangle must meet the legal regulations.
Reflective vest
Depending on the vehicle equipment and country of use, the safety vest may be in a storage compartment in the front door trim panel or in the glove compartment
⇒ Driver door, ⇒ Passenger’s side.
The reflective vest must meet the legal regulations.
Fire extinguisher
Depending on the vehicle equipment and country of use, a fire extinguisher may be located in a holder in the footwell under the front passenger seat.
The fire extinguisher must meet the legal regulations, always be ready to operate, and be checked regularly – see inspection seal on the fire extinguisher.
WARNING
Objects that are loose or secured incorrectly can be thrown around the vehicle interior during sudden driving or braking maneuvers or in a collision and cause
serious injuries.
Always position the first aid kit, warning triangle and fire extinguisher securely in the holders provided in the vehicle.
Store the reflective vest in a storage compartment so that it is easy to access.
Information Call, Roadside Assistance Call and Emergency Call Service
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Fig. 36 Located on the roof console: Emergency Call Service button (behind a button cover) and indicator light.
Fig. 37 Located on the roof console: Emergency Call Service button.
Fig. 38 In the overhead console: Controls for the information call and roadside assistance call.
Information call.
Roadside assistance call.
The fig. 36, fig. 37, fig. 38 roof console controls can be used for voice services, depending on the vehicle equipment and country of use. The required connection
is produced by a control module installed by the manufacturer.
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Note the additional information on VW Car-Net® ⇒ ®.
Indicator lights for the Emergency Call Service
An indicator light fig. 36 (arrow) for voice and data transmission services is located in the control panel. The indicator light comes on in different colors and light
patterns depending on the vehicle operating status of the Emergency Call Service:
The indicator light does not light up: The vehicle is offline and has no connectivity.
The red indicator light comes on and remains on: system error. The
Emergency Call Service is limited or not available. The green indicator light lights up: Displays the availability of mobile radio signal. Does not display whether
VW Car-Net services have been purchased and are active, except for the Emergency Call Service. The indicator light blinks green: there is a call in progress.
Information call
With an information call, a call can be made to the VW Car-Net call center for questions regarding VW Car-Net services.
The contact person will communicate in the language of the country in which the vehicle was registered with VW Car-Net, or in the language of the country for
which the vehicle was produced.
Roadside assistance call
If you break down, you can contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility for assistance with the roadside assistance
call.
Some vehicle data, e.g. its current location, is transferred in parallel to the voice call.
The contact person will communicate in the language of the country in which the vehicle was registered with VW Car-Net, or in the language of the country for
which the vehicle was produced.
Emergency Call Service
Using the Emergency Call Service, assistance can be organized as quickly as possible in dangerous situations.
The Emergency Call Service is only available if a corresponding license is acquired.
If the Emergency Call Service is triggered, a call to the VW Car-Net call center will be made.
If an emergency call is triggered manually or by a collision with airbag deployment or safety belt pretensioner deployment, data that is relevant to the
emergency call, such as the vehicle's current location, is automatically transmitted ⇒ Customer information.
The contact partner will communicate in the language that is set in the vehicle's Infotainment system. If this language is not available at the current emergency
call location, English will be used.
WARNING
The following conditions may restrict or prevent a manual or automatic emergency call:
The emergency call location is in an area with no cell phone and satellite reception, or insufficient reception.
You are in a location where there is sufficient mobile phone and satellite reception, but the telecommunications provider's mobile communications
network is unavailable.
The Emergency Call Service is not permitted by law in some countries.
VW Car-Net has not been activated.
No valid license for the use of the Emergency Call Service has been acquired or the license has expired.
The vehicle components required for manual or automatic emergency calls are damaged or do not have sufficient power.
The vehicle's ignition is not switched on.
Triggering an emergency call manually
1. Press on the button cover briefly and fold the cover downward fig. 36.
2. Press the emergency call button fig. 37 until the green indicator light starts to flash.
The emergency call is triggered and a voice call to the VW Car-Net call center is established.
If you pressed the emergency call button by mistake, cancel the emergency call immediately:
1. Press the emergency call button again until the indicator light remains green.
Automatic emergency call
The automatic emergency call is only triggered when the ignition is on.
A call will automatically be made to the VW Car-Net call center immediately after the airbags or safety belt pretensioners deploy. The automatic emergency call
cannot be stopped by pressing the emergency call button fig. 37.
If questions from the VW Car-Net call center remain unanswered, rescue operations will automatically start.
Integrated battery
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The integrated battery ensures that the Emergency Call Service will still be available for some time if the 12 V vehicle battery is disconnected or faulty.
If the integrated battery is drained or faulty, a message indicating this will be displayed in the instrument cluster. If this message is shown, immediately consult an
authorized Volkswagen dealer or authorized Volkswagen Service Facility and have the integrated battery replaced. Volkswagen recommends contacting an
authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Have the integrated battery checked, and if necessary, replaced by an authorized Volkswagen dealer or authorized Volkswagen Service Facility after
approximately three years. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Data transmission
The available data will be sent to the VW Car-Net call center during an emergency call to determine what rescue measures are needed.
The data regarding the location of the vehicle is continuously overwritten, so that only the ten most recent saved locations as required for the Emergency Call
Service to function are available. The vehicle cannot be tracked on a continuous basis.
The emergency call data is only processed to ensure the proper function of the Emergency Call Service.
The following data will be sent:
The current vehicle position at the time the emergency call was triggered
Nine other vehicle positions shortly before the emergency call was triggered (from the route driven, a few km (around 2 miles)).
Vehicle Identification Number (VIN)
Type of vehicle drive.
Vehicle model
Trigger type (automatic or manual)
Call type.
Direction in which the vehicle was moving at the time the emergency call was triggered.
Accident severity.
Accident direction.
Type of vehicle involved in the accident.
Time of impact
Temperature.
Road type.
Reliability of the positioning data
Data set version.
Counter of the data sets transmitted per call
Calculated number of passengers.
Language selected in the Infotainment system.
Optional data ID.
The Emergency Call Service function may be limited by any after-market Infotainment systems that are installed.
Troubleshooting
Emergency Call Service malfunction
The red indicator light in the emergency call button comes on and remains on . The message
displayed in the instrument cluster.
Error: Emergency call function. Service vehicle may also be
There is a system error with the Emergency Call Service. You may not be able to make an emergency call.
1. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility immediately and have the fault rectified. Volkswagen recommends
contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Emergency Call Service limited
The red indicator light in the emergency call button comes on and remains on . The message
displayed in the instrument cluster.
Emergency call function limited. Service vehicle may also be
The Emergency Call Service function has restricted availability. For example, you cannot make a voice call to the VW Car-Net® call center.
1. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility immediately and have the fault rectified. Volkswagen recommends
contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Controls are responding differently than expected
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Moisture, dirt and grease may limit the functioning of the controls.
1. Always keep the control panels clean and dry.
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2024 VW ID.4 Owner's Manual
