Manually entering the telephone number
1. Tap
and enter a telephone number.
2. Tap
to make the call.
While you are entering a telephone number, the contact related to the number is displayed on the Infotainment system screen.
Sending text messages
Depending on the cell phone and the Infotainment system in use, you can send and receive SMS text messages and, depending on your country, e-mails via the
phone interface.
Sending and receiving e-mails is also dependent on the app used on the cell phone.
Sending an SMS
1. Tap
SMS New message and enter the message.
2. Enter the desired contact in the search bar.
3. Tap OK to send the message.
Sending an e-mail
1. Tap
E-MAIL and enter the message.
2. Enter the desired contact in the search bar. If required, a contact can be searched for using Search for contact.
3. Tap OK to send the message.
Switching between SMS and e-mail
To send an e-mail or SMS, activate the relevant option. The active option is displayed on the screen, e.g. SMS.
1. Tap
.
2. Tap the desired option.
Phone directory, favorites and speed dial keys
Please read the introductory information and heed the Warnings and Notice ⇒
and Safety instructions.
Phonebook
This first time a cell phone is paired with the Infotainment system, the phonebook is saved in the Infotainment system. If necessary, confirm the transfer on the cell
phone.
Depending on the vehicle equipment, you can save up to 5000 contacts in your phonebook.
The phone directory is updated after each new connection. During the update, the present phone directory can still be used.
If teleconferences are supported, the phonebook can be opened during a phone call and another participant can be added to the phone call.
If an image is stored for the contact, it can be displayed in the list next to the entry.
Favorites and speed dial keys
A speed dial key can be assigned with a favorite from the phone directory. If the entry contains an image, this is displayed on the speed dial key.
Speed dial keys must be programmed manually and are assigned to a user profile ⇒ Coupling, connecting and managing.
Programming a speed dial key
1. Tap
.
2. Tap a contact in the phone directory. If a contact has multiple telephone numbers, tap a number on the list.
Editing the speed dial key
1. Tap and hold the speed dial key until the phonebook opens.
2. Tap the new contact in the phone directory. If a contact has multiple telephone numbers, tap a number on the list.
Calling a favorite
1. Tap a programmed speed dial key.
Favorites are not automatically updated. If the phone number for a contact changes, the speed dial key must be reassigned.
Deleting a favorite from the speed dial key
1. Tap Favorites
.
2. To delete a favorite, tap the preferred speed dial key
.
Voice control
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With voice control, you can have certain
functions carried out by voice
command.
Types of voice control
Depending on which language has been set in the Infotainment system, one of the following voice controls will be available in the vehicle:
Command-based voice control (standard).
Enhanced voice control (offline or online).
Speech recognition for individual seating positions
Additional microphones enable voice control to recognize whether the driver or passenger is speaking. For supported languages, you can open functions for
individual seat positions, for example switching on the seat heating.
Does my vehicle have voice control?
If there is a Talk button
on the multi-function steering wheel or your vehicle understands the activation word, voice control is installed in the vehicle.
In black with blue background: Voice control is active and recognizes spoken words.
Test voice control before a journey to get to know the function.
Differences in the voice controls
Command-based voice control (standard)
Only grammatically correct voice commands are recognized by the voice control. Voice commands must follow a fixed syntax in order to be recognized correctly,
e.g. “Navigate to [city, street name, house number]”. You can find further examples in the Infotainment system. The command-based voice control can be carried
out in any available language.
Enhanced voice control (offline or online)
Speech commands can be freely worded in common speech. For example, in response to the question “How long is left to drive?”, the system gives the remaining
time until arrival at the destination. Suggestions for voice commands depend on the set language and can be found in the Infotainment system.
Enhanced voice control works both online and offline. By evaluating voice commands, online mode offers improved POIs, media and online radio station search
functionality. Additionally, messages can be dictated. For online mode, you need a VW Car-Net contract valid for the vehicle.
If enhanced voice control is available in your language, it is used to activate voice control.
Supported languages
The number of languages available in your country depends on the vehicle equipment.
Start voice control by saying the activation word available in your country ⇒ Activation word.
Starting and ending voice control
Voice commands
Voice control only recognizes voice commands in the language selected in the infotainment system.
Observe the following tips for successful voice commands:
Speak clearly and at normal volume. Speak a little louder at higher speeds.
Avoid excessive emphasis and strong accents.
Do not leave long pauses in speech.
Avoid external and background noise.
Do not direct the air flow from the vents towards the microphone or headliner.
Open suggestions for speech commands
1. Tap HOME
.
To ensure that names in the phonebook are identified correctly, you may need to switch the order of the first and last names of the desired contact, depending
on how the phonebook entry is structured.
Starting voice control
You can use different methods to start voice control, depending on the vehicle equipment:
Start via speech: Say the activation word ⇒ Activation word.
Start via multi-function steering wheel: Press the Talk button
.
Depending on cell phone and operating system, voice control of a connected cell phone can be started by pressing and holding
⇒ App-Connect.
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Ending voice control
You can use different methods to end voice control, depending on the vehicle equipment:
End via speech: To open suggestions for a voice command to cancel, tap HOME
General.
End via the multi-function steering wheel: press the Talk button
.
End automatically: If you use functions within the Infotainment system, activate the parking system; if telephone calls or tasks involving speech and navigation
warnings occur, the voice control ends automatically.
Activation word
In the ring memory of the Infotainment system, the words spoken in the vehicle are checked for the activation word. If the Infotainment system detects the activation
word, voice control will begin. A ring memory is automatically overwritten approximately every 15 seconds. There is no transmission of data or words spoken in the
vehicle. The ring memory is inactive when the activation word is switched off.
Switching activation word on and off
If the activation word is switched off, voice control cannot be activated via the activation word.
1. Tap HOME
Voice control
Activation word.
Speaking and recognizing the activation word
Precondition:
The Activation word is switched on in the settings.
Hello ID.
Bonjour ID.
Hola ID.
Troubleshooting
Voice control is not responding
Voice control is not available in your language.
Set the correct system language in the Infotainment system.
Start voice control by using the activation word or the Talk button on the multi-function steering wheel.
Voice commands are not recognized due to a system error. Contact suitably qualified professionals for assistance. Volkswagen recommends contacting an
authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Voice control is giving unsuitable responses
Voice control has misinterpreted the question.
Clearly give your voice command again.
Voice control is not performing the function
This function cannot be performed by voice control.
The function is not available in all languages. You can find suggestions for voice commands in the set language in the Infotainment system.
Settings within the function are preventing the device from switching on or carrying out the function.
Voice control did not understand the voice command.
There is insufficient data.
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2024 VW ID.4 Owner's Manual
