Infotainment system
First steps
Introduction
The functions and settings of the Infotainment system depend on the vehicle equipment and are not available in all countries.
Prior to the first use
Before using the Infotainment system for the first time, read the following points to be able to fully use the available functions and settings:
Observe the safety instructions ⇒ Safety instructions.
Reset the Infotainment system to factory settings ⇒ System and sound settings.
Find your favorite radio stations, also referred to in the following as stations, and save them on the station preset buttons to quickly access them ⇒ Radio
mode.
Only use suitable audio sources and data carriers ⇒ Media mode.
Use current map data for the navigation system.
Pair a cell phone in order to use the phone interface to make calls ⇒ Mobile phone interface.
Register on VW Car-Net® to use related services.
Other applicable documents
In addition to this manual, please refer to the following documentation when using this Infotainment system and its components:
Supplements to your Owner's Manual.
Operating instructions for the cell phone or audio sources.
Operating instructions for external data carriers and players.
Instructions for retrofitted or additional Infotainment accessories.
Safety instructions
Refer to ⇒
and
.
Some functions may contain links to websites that are administered by third parties. Volkswagen does not assume ownership of third-party sites reached
through links and is not responsible for their content.
Some functions may contain third-party information that originates from third-party providers. Volkswagen is not responsible for the accuracy, currentness, and
completeness of this non-proprietary information, and for ensuring that the rights of third parties are not violated.
The radio stations and owners of the data carriers and audio sources are responsible for the transmitted content.
Parking buildings, garages, underpasses, tunnels, tall buildings, mountains and valleys or electrical devices such as battery chargers can also interfere with
cell phone, GPS and radio signal reception.
Foil stickers or stickers with a metal layer placed on the antenna and on the windows can impair radio reception.
Read and follow the applicable manufacturer's operating instructions when using cell phones, data carriers, external devices, and external audio and media
sources.
WARNING
The Infotainment system's central processor is networked with the control modules installed in the vehicle. If the central processor is incorrectly repaired,
removed or reinstalled, there is an increased risk of accident and injury due to the control module functioning incorrectly or not functioning at all.
Never replace the central processor with a used central processor from a scrap vehicle or from recycling.
Always have the central processor repaired, removed and reinstalled by suitably qualified professionals. Volkswagen recommends contacting an
authorized Volkswagen dealer or authorized Volkswagen Service Facility.
WARNING
Reading information on the screen, operating the Infotainment system and connecting, inserting or removing a data carrier or audio source while driving can
distract from traffic. Driver distraction can cause accidents and injuries.
Always drive attentively and responsibly.
WARNING
Displays and information on the screen may be difficult to read if the lighting conditions are unfavorable or if the screen is damaged or dirty.
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Never allow displays and information on the screen to cause you to engage in behavior that poses a safety risk. Always drive attentively and responsibly.
WARNING
Setting the volume too high prevents you from hearing audible signals. Failure to hear audible signals from outside the vehicle can lead to accidents.
Adjust the volume settings in the Infotainment system so that audible signals from outside the vehicle (such as sirens on emergency service vehicles)
can still be heard.
WARNING
Setting the volume too high can cause hearing damage even if you are exposed to a loud volume for only a short time.
Select a volume that is at a comfortable level for all vehicle occupants.
Avoid excessive volume levels.
WARNING
Sudden volume fluctuations can distract the driver, e.g. when an audio or media source is connected or changed. This could cause accidents and injuries.
Reduce the volume level before changing or connecting an audio or media source, for example.
WARNING
The following conditions may prevent or cause interruptions to emergency calls, phone calls, and data transmission:
If you are in a location with no or very poor cell phone or GPS reception.
If you are in a location where there is good cell phone and GPS reception, but the telecommunications provider's mobile communications network is
malfunctioning or unavailable.
If the vehicle components required for emergency calls, phone calls, and data transmission are damaged, not operating, or have insufficient power.
If the cell phone battery is drained or if the battery charge level is too low.
WARNING
Radio stations can broadcast messages about disasters and dangers. It may not be possible to receive or send messages under the following conditions:
If you are in a location with no radio reception, or insufficient reception.
If the radio station's frequency bands are malfunctioning or not available.
If the speakers and vehicle components required for radio reception are damaged, not operating, or have insufficient power.
WARNING
In some countries and mobile networks, emergency calls can only be made under the following conditions:
A cell phone with an unlocked SIM card and sufficient calling credit is connected to the vehicle's phone interface.
Adequate network coverage is available.
WARNING
If a cell phone or CB radio is used inside the vehicle without connection to an outside antenna, the limit values for electromagnetic radiation inside the vehicle
may be exceeded and endanger the health of all vehicle occupants.
Keep the cell phone antenna at least 20 cm (approximately 8 inches) away from any active medical implants, such as pacemakers, because cell phones
can impair the function of active medical implants.
Do not carry a cell phone that is turned on directly above or in the immediate vicinity of any active medical implants, for example by keeping a phone in a
shirt pocket.
Immediately switch off cell phones if you suspect they could impair an active medical implant, e.g. pacemaker, or other medical device.
WARNING
203
Loose, unsecured or incorrectly mounted cell phones, external devices and accessories can be thrown through the vehicle interior in the event of sudden driving
or braking maneuvers or a collision. This can cause accidents and serious injuries.
Secure cell phones, external devices and accessories outside of the airbag deployment zone or stow them securely.
Always secure or store cell phones, external devices, audio sources and accessories in the dedicated compartments and holders in the vehicle so that
they cannot be thrown through the vehicle interior and cannot impede the driver.
Never leave heavy, hard or sharp objects in the pockets of clothing.
Arrange cables for external devices and audio sources so that they are not in the way of the driver.
WARNING
Driving recommendations and traffic signs displayed in the navigation system may differ from the actual traffic situation and you must not be tempted to take
safety risks.
Always drive attentively and be ready to intervene at any moment.
Always bear in mind that traffic signs, signal systems, traffic regulations and local circumstances have priority over the driving recommendations and
displays in the navigation system.
Always adapt your speed and driving style to the current visibility, weather, road and traffic conditions.
NOTICE
Radiation from cell phones that are switched on can interfere with sensitive technical and medical devices, potentially causing malfunctions or damage to the
devices.
Always switch off the cell phone in areas with special regulations relating to or prohibiting the use of cell phones.
NOTICE
Setting the volume too high and excessively loud or distorted playback can damage the speakers.
Select the volume setting so that the speakers are not damaged.
User information
Refer to ⇒
and Safety instructions.
The Infotainment system requires a few seconds to perform a complete system start, and will not respond to inputs during that time. During the system start,
only the Rear Assist camera can be displayed.
The Infotainment system must start completely before all displays can appear and functions can be performed. The length of time that it takes for the system to
start depends on the scope of functions in the Infotainment system, and it can take longer to start at low and high temperatures.
Observe local regulations and legal requirements when using the Infotainment system and corresponding accessories, such as a headset or headphones.
For the Infotainment system to function, it must be switched on and the vehicle must be set to the current date and time if necessary.
A missing function key in the screen is not the result of a device error, but instead corresponds to the country-dependent equipment.
Some Infotainment system functions can only be selected when the vehicle is stationary. In some countries, it is also necessary to turn the driving mode
selector to neutral position or press the
with legal regulations.
electronic parking brake button on the driving mode selector. This is not a malfunction, but rather compliance
Some countries may have restrictions regarding the use of Bluetooth® devices. Information can be obtained from the local authorities.
If the 12 V vehicle battery has been disconnected, switch on the ignition before switching on the Infotainment system.
Displays on the screen may vary due to differences in the settings, and the Infotainment system may function differently than described in this manual.
The Infotainment system will switch off automatically once the vehicle is no longer drive-ready and if the 12 V vehicle battery charge level is too low.
In some vehicles with a parking system, the volume of the current audio source may be automatically lowered when you shift into reverse. The volume
reduction level can be adjusted.
The Infotainment system contains information about the software contained in the system and the licensing terms under: Setup
Copyright.
If selling or loaning your vehicle, make sure that all data, files and settings stored are deleted, and that any external audio sources and data carriers are
removed, if applicable.
Certain functions in the Infotainment system require an active VW Car-Net account for the vehicle and an online connection to the Internet. In order to enable
functions to be carried out, data transfer must not be restricted.
Overview and controls of the 12" version
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Refer to ⇒
and Safety instructions.
Fig. 113 Overview: display and control unit, 12" version.
Time.
Status display for the “Privacy settings” function with the eSIM signal strength display (availability depends on the country) and number of notifications.
Home Button:
(hereafter: HOME ).
Temperature display (can be adjusted v) and status display for seat heating and seat ventilation (available depending on vehicle equipment).
Sensor area (Infotainment system on or off).
Touch control for temperature.
Touch control for volume.
Views (current view is highlighted).
Control Center.
Function keys for main menus.
Screen (touchscreen).
Further information and tips for operating the Infotainment system can be found in this Owner's Manual ⇒ Operating the Infotainment system .
Home Button:
(hereafter: HOME )
In some countries, the Home Button can be adjusted ⇒ System and sound settings. The Home Button is hereafter referred to as HOME .
1. To open the home screen, tap HOME .
Sensor area (Infotainment system on or off)
1. Tap the sensor area to manually switch the Infotainment system on or off.
Touch control for temperature
Touch control for the driver seat and touch control for the front passenger seat.
Swipe left to reduce the temperature.
Swipe right to increase the temperature.
Touch control for volume
Swipe left to reduce the volume.
Swipe right to increase the volume.
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Views (current view is highlighted)
Certain menus and functions have multiple views with different content. The current view is highlighted.
Tap a selection to switch to a view.
Swipe left or right on the screen to switch between views.
Control Center
The Control Center contains additional function keys for functions and notifications, e.g. the Auto Hold function can be switched on and off here. Displayed functions
can be configured ⇒ Personalizing the Infotainment system .
1. Tap the selection and swipe down to open the control center.
Function keys for main menus
You can configure the position of the function keys ⇒ Personalizing the Infotainment system .
1. To open a main menu, tap the corresponding function key e.g.
for navigation.
Screen (touchscreen)
You can operate the Infotainment system functions via the screen. The screen brightness can be adjusted from the Control Center. You will find detailed
explanations of the different finger movements in the digital manual for the Infotainment system, if available ⇒ Operating the Infotainment system.
1. Tap HOME
Operation.
Gesture control (without position numbers)
Gesture control can also be switched on. If gesture control is switched on, this is shown on the screen.
1. Tap HOME
Screen Hand gesture.
Overview and controls of the 10" version
Refer to ⇒
and Safety instructions.
Fig. 114 Overview: display and control unit, 10" version.
Time.
Status display for the “Privacy settings” function with the eSIM signal strength display (availability depends on the country) and number of notifications.
Home Button:
(hereafter: HOME ).
Temperature display (can be adjusted v) and status display for seat heating and seat ventilation (available depending on vehicle equipment).
Sensor area (Infotainment system on or off).
Touch control for temperature.
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Touch control for volume.
Views (current view is highlighted).
Control Center.
Function keys for main menus.
Screen (touchscreen).
Further information and tips for operating the Infotainment system can be found in this Owner's Manual ⇒ Operating the Infotainment system .
Home Button:
(hereafter: HOME )
In some countries, the Home Button can be adjusted ⇒ System and sound settings. The Home Button is hereafter referred to as HOME .
1. To open the home screen, tap HOME .
Sensor area (Infotainment system on or off)
1. Tap the sensor area to manually switch the Infotainment system on or off.
Touch control for temperature
Touch control for the driver seat and touch control for the front passenger seat.
Swipe left to reduce the temperature.
Swipe right to increase the temperature.
Touch control for volume
Swipe left to reduce the volume.
Swipe right to increase the volume.
Views (current view is highlighted)
Certain menus and functions have multiple views with different content. The current view is highlighted.
Tap a selection to switch to a view.
Swipe left or right on the screen to switch between views.
Control Center
The Control Center contains additional function keys for functions and notifications, e.g. the Auto Hold function can be switched on and off here. Displayed functions
can be configured ⇒ Personalizing the Infotainment system .
1. Tap the selection and swipe down to open the control center.
Function keys for main menus
You can configure the position of the function keys ⇒ Personalizing the Infotainment system .
1. To open a main menu, tap the corresponding function key e.g.
for navigation.
Screen (touchscreen)
You can operate the Infotainment system functions via the screen. The screen brightness can be adjusted from the Control Center. You will find detailed
explanations of the different finger movements in the digital manual for the Infotainment system, if available ⇒ Operating the Infotainment system.
1. Tap HOME
Operation.
Gesture control (without position numbers)
Gesture control can also be switched on. If gesture control is switched on, this is shown on the screen.
1. Tap HOME
Screen Hand gesture.
Operating the Infotainment system
Refer to ⇒
and Safety instructions.
Opening the digital manual of the Infotainment system (if available)
Further information and tips on operation can be found in the digital manual for the Infotainment system.
1. Tap HOME
.
Switching the Infotainment system on and off
When the driver gets in the vehicle, the Infotainment system automatically switches on. When the driver gets out of the vehicle, the Infotainment system
automatically switches off.
The Infotainment system starts up when the ignition is switched on, unless it was previously switched off manually.
If the Infotainment system freezes, the Infotainment system automatically restarts. If restarting does not work, tap and hold the sensor area for approximately 15
207
seconds to switch the Infotainment system on and off.
The Infotainment system starts at the volume that was last set, as long as this does not exceed the preset maximum switch-on volume.
If you leave the vehicle while the ignition is not active, the Infotainment system switches off automatically.
If you switch on the Infotainment system manually while the ignition is not active, it will switch off automatically after approximately 30 minutes without user
input.
Opening the home screen
1. Tap HOME ⇒ Overview and controls of the 12" version , ⇒ Overview and controls of the 10" version .
Main menus on the home screen
The following main menus may be shown as function keys on the home screen:
Ambient lighting, ambient light ⇒ Interior/reading lights, ambient lighting.
App-Connect ⇒ App-Connect.
Help: Here, you can find additional information about Infotainment system functions and operation, e.g. the
ID. software: You will find information about the software version here. Sound ⇒ System and sound settings. Charging ⇒ High-
Navigation ⇒ Navigation. Radio/Media ⇒ Radio mode, ⇒ Media mode. Setup ⇒ System and sound settings. Shop.
Assistance systems ⇒ Driver assistance
systems.
Vehicle ⇒ Driver information.
quick guide .
voltage battery.
Legal.
Stationary air conditioning ⇒ Heating and air conditioning system .
Telephone ⇒ Mobile phone interface.
Configuring the home screen
In the display and control unit, you can configure the arrangement of the function keys, views and displays on the home screen or have them positioned by means
of factory-supplied layout templates.
1. Tap the function key and hold until the function key is highlighted.
2. Move the function key to the preferred position and release it.
Scrolling through lists, switching titles
Select your desired function, setting or track via the touchscreen or the control knob.
Moving objects, adjusting volume
To adjust settings, e.g. those using sliders, or move areas of a menu around, move the objects around on the screen.
Personalize function keys and views depending on the vehicle equipment ⇒ Personalizing the Infotainment system .
Zooming in or out of pictures and maps shown on the screen
Recommendation: Use thumb and index finger.
1. Tap and hold the screen with two fingers at the same time.
To zoom in on the pictures and maps shown, slowly move your fingers apart.
To zoom out of the pictures and maps shown, slowly move your fingers together.
Brief interruptions to operation
Frequent operation of the Infotainment system within a short time period during the journey may lead to brief interruptions to operation. The interruption is
automatically rectified after a short delay.
Personalizing the Infotainment system
Refer to ⇒
and Safety instructions.
Depending on the vehicle equipment,
you can personalize the Infotainment
system to access your favorite and
frequently used functions quicker.
The Infotainment system views contain tiles for accessing additional menus and functions.
Configuring tiles
Configure the tiles by removing or adding views.
1. Tap and hold tiles until an additional window appears.
2. To open the configuration screen, tap
To add a new view with tiles, tap
.
and tap on the desired template. New tiles are created without any functions.
Tap
3. Tap
4. To return to View, tap
to remove a view with tiles.
to close the configuration screen.
or tap any free area of the screen.
There are always at least two views available. They cannot be removed. Depending on the vehicle equipment, you can add two further views. A maximum of
four views can be displayed.
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Adjusting tiles
Adjust the tiles and displayed tile functions in the Infotainment system views to manage the Infotainment system as you wish.
1. Tap and hold tiles until an additional window appears.
2. To add functions to a tile, tap on the desired tile.
3. Tap the desired function in the additional window. Various functions are available depending on the size of the tile.
4. To remove a function from a tile, tap on the desired tile and tap
5. To return to View, tap or tap any free area of the screen.
.
For some tiles, more functions are available than can be seen initially in the additional window. Swipe to the left or right in the additional window to see all the
functions.
Adjusting the control center
Personalize the Infotainment system's Control Center to access your favorite and frequently used functions quicker, such as the Auto Hold function.
1. Tap and hold the function until an additional window appears.
2. Tap the desired function in the additional window and hold until the function is highlighted.
3. Move the function to the preferred position and release it.
The active function is automatically removed from the control center and added to the additional window.
For the control center, more functions are available than can be seen initially in the additional window. Swipe to the left or right in the additional window to see
all the functions.
Opening personalization tips (if available)
Further information and tips on personalization can be found in the digital manual for the Infotainment system.
1. Tap HOME
Adjustment.
System and sound settings
Refer to ⇒
and Safety instructions.
Changing settings
The meanings of the following symbols apply to all system and sound settings.
Changes will be automatically applied when the menu is closed.
or
The setting is selected and activated or switched on.
or
The setting is not selected and deactivated or switched off.
or
Open the
drop-down list. Increase the set value. Reduce the set value. Go back stepwise. Go forward stepwise.
set value.
Use the slide control to continuously change the
System settings
The Over-the-Air Update can mean that some of the system settings listed here may no longer be available or new ones may be added.
The system settings may include the following functions, information, and setting options:
Offline mode.
Screen.
Time and date.
Language.
Additional keyboard languages.
Units.
Voice control.
Wi-Fi.
Data connection.
Mobile devices.
Connect up VW Car-Net.
Restore factory settings.
System information.
Copyright.
Configuration assistant.
Opening system settings
1. Tap HOME Setup.
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Sound settings
The sound settings may include information and setting options for equalizer, position, volume and setup.
Opening sound settings
1. Tap HOME Sound.
Adjusting the volume of external audio sources
Lower the volume of the Infotainment system before turning up the volume of an external audio source.
If the connected audio source plays too quietly, increase the output volume of the external audio source. If that does not correct the problem, set the input volume to
Medium or Maximum.
If the connected external audio source plays too loudly or the sound is distorted, lower the output volume of the external audio source. If that does not correct the
problem, set the input volume to Medium or Quiet.
Cleaning the screen
Refer to ⇒
and Safety instructions.
When cleaning the screen, please note this checklist:
The Infotainment system is switched off.
Use a soft, clean cloth that has been moistened with water.
Or: use a cleaning cloth which is available from an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
For stubborn dirt:
NOTICE
If the screen is cleaned with incorrect cleaning agents or when dry, it may be damaged.
Only apply gentle pressure.
Do not use any aggressive cleaners or products which contain solvents. These types of cleaners can damage the device and cause glare on the screen.
NOTICE
If the cloth used to clean the screen is too moist, the screen can no longer be operated or switched off.
Dry the screen and then leave the vehicle locked from the outside for at least two minutes.
Brands, licenses, copyright
Refer to ⇒
and Safety instructions.
Brands and licenses
Certain terms in this manual have the ® or ™ symbols. These symbols indicate emblems or registered trademarks. However, the absence of this symbol does not
constitute a waiver of any rights associated with intellectual property.
Other product names are registered trademarks for the respective rights holder.
Manufactured under license from Dolby Laboratories. Dolby and the double-D symbol are trademarks of Dolby Laboratories.
Manufactured under license from Dolby Laboratories. Dolby, Pro Logic and the double-D symbol are trademarks of Dolby Laboratories.
(Canada). All fees, content and features are subject to change. Satellite and steaming lineups may vary. SiriusXM, Pandora and all related logos are
trademarks of Sirius XM Radio Inc. and its respective subsidiaries. All rights reserved.
Radio, Artist Experience, and the HD, HD Radio, and “ARC” logos are registered trademarks or trademarks of iBiquity Digital Corporation in the United States
and/or other countries.
Apple Music is a trademark of Apple Inc.
SPOTIFY and the Spotify logo are among the registered trademarks of Spotify AB. Compatible vehicle and Spotify Premium subscription required, where
available.
Android Auto™ is a certified trademark of Google, Inc.
Apple CarPlay™ is a certified trademark of Apple, Inc.
Bluetooth® is a registered trademark of Bluetooth® SIG, Inc.
iPod®, iPad®, and iPhone® are registered trademarks of Apple Inc.
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MirrorLink® and the MirrorLink® logo are certified trademarks of the Car Connectivity Consortium LLC.
MPEG-4 HE-AAC audio coding technology and patents licensed from Fraunhofer IIS.
SD® and SDHC® are trademarks or registered trademarks of SD-3C LLC in the USA and other countries.
Windows® is a registered trademark of Microsoft Corporation, Redmond, USA.
This product is protected by the intellectual property rights of Microsoft Corporation. Use or distribution of such technology outside of this product is prohibited
without a license from Microsoft or an authorized Microsoft subsidiary.
Copyright
Audio and video files saved on data carriers and audio sources are generally subject to copyright regulations in compliance with applicable international and nation
laws. Observe legal regulations.
Radio mode
Introduction
In radio mode you can receive various available radio stations on different frequencies and save your favorites to the station buttons for quick access.
Available reception modes and bands depend on the vehicle equipment and are not available in all countries. Frequency bands in individual countries may be
discontinued, switched off or no longer offered.
The radio stations are responsible for transmitted content.
Other electrical devices connected in the vehicle can impair radio signal reception and cause noise in the speakers.
Decals or metal-coated stickers on the vehicle windows can impair radio reception in vehicles with window antennas.
Functions and radio symbols
Refer to ⇒
and Safety instructions.
Radio
The available scope of functions and also possible reception modes and bands depend on the vehicle equipment and are not available in all countries.
FM dual tuner (diversity aerial).
Summarized station list.
Merging of FM and DAB stations in a single list.
Summarized memory list.
Merging of all stations stored on station preset buttons in a list.
Up to 36 station preset buttons as storage locations for favorites.
Station logos.
Antenna amplifier
Internet radio.
HD Radio™.
Satellite radio:
SiriusXM™ 360L.
General symbols for radio operation
1. To open the main menu, open the home screen and tap
FMSelect a FM reception mode. Internet RadioSelect the Internet Radio reception mode.
Display favorites that are saved on station preset buttons.
⇒ Overview and controls of the 12" version , ⇒ Overview and controls of the 10" version .
SXMSelect the satellite radio reception mode. Select the
band or reception mode.
Displayed small in a station list: Stations already saved on a station preset button as favorites.
Open current playback.
Opening the settings.
Select the previous station from the station list or station on the previous station preset button.
Select the next station from the station list or station on the next station preset button.
Mute the radio.
Display the frequency band for manual selection of
the FM frequency.
Only possible when the summarized station list is switched off in the settings in radio mode.
Switch between radio and media mode.
My playlist.
Add stations as favorites.
Symbols for Internet Radio operation
Open full-text search.
Unable to receive Internet radio.
Display the last internet radio station.
Display the 100 most popular internet radio
stations. Display the available Internet Radio podcasts.
stations that transmit their program in the preferred language.
Display Internet Radio stations that originate from the preferred country.
Display Internet Radio
Display the
Display Internet Radio stations whose programs are of the preferred genre.
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2024 VW ID.4 Owner's Manual
