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Mobile phone interface
Introduction
Using the phone interface, you can connect your cell phone to the Infotainment system and control the phone functions via the Infotainment system. The sound is
played back via the vehicle speakers. You can connect up to two cell phones to the Infotainment system at the same time ⇒ Coupling, connecting and managing.
The functions depend on the vehicle equipment, are not available in all countries and depend on the cell phone used and its operating system.
High speeds, poor weather and road conditions, a lot of background noise, even outside the vehicle, and the network quality can impair phone calls in the vehicle.
The phone interface may contain an antenna amplifier that improves the reception quality of the cell phone.
You generally only need to pair a device like a cell phone once. You can reestablish the device's connection to the Infotainment system at any time via
Bluetooth or Wi-Fi without re-pairing your device.
For a phone call via the hands-free system or at a high volume, a conversation may also be heard by third parties outside the vehicle.
Locations with special regulations
Switch off the cell phone and phone interface at locations where there is a risk of explosions. These locations are not always clearly identified. These include, for
example:
Areas near pipes and tanks containing chemicals
Lower decks in ships and ferries
Areas near vehicles powered by liquefied petroleum gas, such as propane and butane.
Areas with chemicals or particles in the air, such as flour, dust, or metal powder
All other locations where the engine, the vehicle's drive system or the cell phone must be switched off.
WARNING
In potentially explosive environments, e.g. in the vicinity of gas stations and at other similar locations with specific regulations, ignition sparks caused by
electrostatic discharge or cell phones, for example, can cause an explosion or a fire and lead to serious or fatal injuries.
Switch off the cell phone and phone interface at locations where there is a risk of explosions, e.g. in the vicinity of gas stations, and locations with specific
regulations.
Do not use the cell phone and phone interface at locations where there is a risk of explosions, e.g. in the vicinity of gas stations, and locations with
specific regulations.
NOTICE
Radiation from cell phones that are switched on can interfere with sensitive technical and medical devices, potentially causing malfunctions or damage to the
devices.
Always switch off the cell phone in areas with special regulations relating to or prohibiting the use of cell phones.
Types of phone interface
Depending on the country and vehicle equipment, your vehicle may have the following mobile phone interfaces:
Phone interface basic configuration.
The phone interface uses the Hands-Free Profile (HFP) Bluetooth profile for transmission. This enables the use of phone functions via the Infotainment system
and played back via the vehicle speakers.
Convenience phone interface.
Just like the basic configuration of the phone interface, the Convenience phone interface uses the HFP Bluetooth profile.
The Convenience phone interface can be equipped with the wireless charging function ⇒ Charging Options for Mobile Devices. In order to use the features of
the wireless charging function, you need to place a suitable cell phone correctly in the storage compartment. Depending on the vehicle equipment and cell
phone compatibility, the cell phone connects to the vehicle antenna when you place it in the storage compartment. This improves reception and call quality.
Functions and symbols of the phone interface
Please read the introductory information and heed the Warnings and Notice ⇒
and Safety instructions.
The range of functions and the symbols may differ depending on the vehicle equipment and are not available in all countries. The available functions depend on the
cell phone used and its operating system.
Functions
Hands-free system.
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SMS functions via Bluetooth:
Read SMS.
Write SMS, inc. templates.
Have an SMS read out.
Message thread.
E-mail functions via Bluetooth:
Read e-mail.
Write e-mail.
Symbols in the main menu
1. To open the main menu, open the home screen and tap
⇒ Overview and controls of the 12" version , ⇒ Overview and controls of the 10" version .
Dial telephone number. Open messages (SMS and, depending on your country, e-
Select the active device from two or more connected cell phones. Opening the settings.
Open contact list.
mail).
Open incoming and outgoing calls lists.
Symbols for telephone calls
Handle and display a call.
End or decline a call.
Mute the hands-free system.
Put a call on hold.
Decline a call with a SMS template.
Voice mail.
Add
participants to a phone conference or begin a phone conference.
Make an emergency call (SOS).
Receive breakdown assistance.
Receive information about Volkswagen and various value added traffic and travel services.
Symbols in the contact list
1. To open the contact list, tap
.
Input to search for contacts.
Address.
Editing favorites.
Add favorites.
Remove favorites.
Call list symbols
1. To open the call lists, tap on
.
Received incoming call.
Outgoing call.
Missed call.
Frequent calls or favorites from your cell phone, if supported by your cell phone.
Fax device. Fax device (company). Fax device (private).
Telephone number (company).
Telephone number (private). Cell phone number.
Text message symbols
1. To open the text messages, tap on
.
Top left: Select active input. Received text message.
Sent text message.
Template for text messages.
Coupling, connecting and managing
Please read the introductory information and heed the Warnings and Notice ⇒
and Safety instructions.
To use the phone interface functions, pair a cell phone with the Infotainment system.
You can connect up to two cell phones to the Infotainment system at the same time. However, only one device is active at a time and can be used to make calls.
The second connected device can receive calls via the Infotainment system and be used to play media.
The available functions depend on the cell phone used and its operating system.
The function is only available for cell phones that support Bluetooth (version 2.1 or above).
Pairing a cell phone
Before connecting for the first time, you need to pair the cell phone with the Infotainment system. A user profile is then automatically saved in the Infotainment
system . The coupling process may take a few minutes.
Requirements:
Bluetooth is activated on the cell phone.
Bluetooth is activated on the Infotainment system.
1. Open the list of available Bluetooth devices on your cell phone and select the device name for the Infotainment system.
2. Pay attention to messages on the cell phone and in the Infotainment system and confirm these if necessary.
If the pairing is successful, the data on the cell phone will be saved in the user profile.
3. Optional: Confirm the message for transferring the data on the cell phone.
WARNING
If you carry out the coupling when driving, this may cause accidents or injuries.
Only carry out the coupling when the vehicle is stationary.
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Connecting a cell phone
Precondition:
A cell phone is paired with the Infotainment system.
1. Activate Bluetooth in the cell phone.
Connection management
Precondition:
The cell phone is paired and connected.
1. Tap HOME
Mobile devices.
2. Tap to connect the desired technology.
Active and passive connection
In order to use the phone interface functions, at least one cell phone must be connected to the Infotainment system. If several cell phones are connected to the
Infotainment system, you can switch between an active and an inactive connection. In order to operate the phone interface with your preferred cell phone, establish
an active connection to the Infotainment system.
Difference between the types of connection
ActiveThe cell phone is paired and connected. You can carry out phone interface functions using data from this cell phone. PassiveThe cell phone is paired and
connected. You can only take incoming calls via the mobile phone interface. Other functions are not available.
Paired cell phones are saved in the Infotainment system even if they are not currently connected.
Change connection type (inactive to active)
Precondition:
Several cell phones are connected to the Infotainment system simultaneously.
1. Tap
.
The actively connected cell phone is highlighted.
2. Tap the name for the preferred cell phone.
The connection with the other cell phones will be inactivated automatically.
User profiles
An individual user profile is automatically created for each paired cell phone. Data from this cell phone, e.g. contact data, is stored in the user profile. A maximum of
ten user profiles may be saved in the Infotainment system simultaneously.
Deleting a user profile
1. Tap
The user profiles are located in the Select cell phone area or in Mobile devices.
2. Tap the desired user profile and tap to delete.
.
Calling and sending text messages
Please read the introductory information and heed the Warnings and Notice ⇒
and Safety instructions.
Using a phone
Select a telephone number to make a call. Various functions are available for selecting a telephone number.
Using contact data
If a contact has multiple telephone numbers, you must select the number you wish to call accordingly.
1. Tap
.
2. To search for a contact, tap
and enter the name of the contact.
Or: To call a favorite, tap Favorites.
Or: Tap All.
3. Tap on a contact in the list to make the call.
When searching for a contact, enter the last name and first name separated by a space.
Using a call list
The mobile phone interface stores the incoming and outgoing calls on a call list. Recently used telephone numbers are saved under favorites. Make a call via the
call list.
1. Tap
and filter entries in the call list, e.g. by missed calls.
2. Tap on a number or, where applicable, a contact in the list to make the call.
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Manually entering the telephone number
1. Tap
and enter a telephone number.
2. Tap
to make the call.
While you are entering a telephone number, the contact related to the number is displayed on the Infotainment system screen.
Sending text messages
Depending on the cell phone and the Infotainment system in use, you can send and receive SMS text messages and, depending on your country, e-mails via the
phone interface.
Sending and receiving e-mails is also dependent on the app used on the cell phone.
Sending an SMS
1. Tap
SMS New message and enter the message.
2. Enter the desired contact in the search bar.
3. Tap OK to send the message.
Sending an e-mail
1. Tap
E-MAIL and enter the message.
2. Enter the desired contact in the search bar. If required, a contact can be searched for using Search for contact.
3. Tap OK to send the message.
Switching between SMS and e-mail
To send an e-mail or SMS, activate the relevant option. The active option is displayed on the screen, e.g. SMS.
1. Tap
.
2. Tap the desired option.
Phone directory, favorites and speed dial keys
Please read the introductory information and heed the Warnings and Notice ⇒
and Safety instructions.
Phonebook
This first time a cell phone is paired with the Infotainment system, the phonebook is saved in the Infotainment system. If necessary, confirm the transfer on the cell
phone.
Depending on the vehicle equipment, you can save up to 5000 contacts in your phonebook.
The phone directory is updated after each new connection. During the update, the present phone directory can still be used.
If teleconferences are supported, the phonebook can be opened during a phone call and another participant can be added to the phone call.
If an image is stored for the contact, it can be displayed in the list next to the entry.
Favorites and speed dial keys
A speed dial key can be assigned with a favorite from the phone directory. If the entry contains an image, this is displayed on the speed dial key.
Speed dial keys must be programmed manually and are assigned to a user profile ⇒ Coupling, connecting and managing.
Programming a speed dial key
1. Tap
.
2. Tap a contact in the phone directory. If a contact has multiple telephone numbers, tap a number on the list.
Editing the speed dial key
1. Tap and hold the speed dial key until the phonebook opens.
2. Tap the new contact in the phone directory. If a contact has multiple telephone numbers, tap a number on the list.
Calling a favorite
1. Tap a programmed speed dial key.
Favorites are not automatically updated. If the phone number for a contact changes, the speed dial key must be reassigned.
Deleting a favorite from the speed dial key
1. Tap Favorites
.
2. To delete a favorite, tap the preferred speed dial key
.
Voice control
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2024 VW ID.4 Owner's Manual
