WARNING
Control units are deactivated and do not operate for the duration of any software installation. Driving with deactivated or non-functioning control units can lead
to accidents and fatal injuries.
Never operate your vehicle during a software installation.
Functional limitations during software installation
During software installation, control units, functions and displays will not be available. Do not use the vehicle during this process and do not operate the Infotainmen
system.
The vehicle's drive system is blocked from being activated by the system.
The high-voltage battery is not charged.
The diagnostic connection port is deactivated.
Control modules, the central processor, functions and displays are not available. Do not use the vehicle during this process.
Following the software installation
After the software installation and before establishing drive-ready mode, read the message regarding completion of the installation in the Infotainment system and
instrument cluster. The vehicle takes up to a minute to display the system update status.
The vehicle's drive system can be activated following the successful software installation.
If the software installation is unsuccessful: ⇒ Troubleshooting.
Troubleshooting
Please read the introductory information and heed the Warnings and Notice ⇒
Introduction.
Software installation is unsuccessful
If the software installation was not successful, a corresponding error message appears in the Infotainment system or instrument cluster. Take note of
corresponding messages and warning notifications.
If there was a critical installation error, control modules may no longer function or not function correctly. Functions and displays will not be available until the
error is rectified. Do not use the vehicle. If this is the case, contact Volkswagen Customer Care.
Should I allow the system update?
For your own benefit, you should run the system update as soon as possible. If the system update is ignored multiple times by the driver, you must see a suitably
qualified professional for advice. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Can I interrupt the software installation?
No, this is not possible.
What happens if the software installation is interrupted?
If a software installation is interrupted, e.g. due to damage to the vehicle's electrical system, control modules cannot be updated and may be damaged by the
incomplete software installation.
Wired and wireless connections
Introduction
Some external devices can be connected to the Infotainment system using the wired and wireless connections in the vehicle, if available.
The type and number of wired and wireless connections depends on the vehicle equipment and the country. The connections may differ within a model line or in a
model with optional equipment.
In wired connections, only use the original connecting cable that belongs to the device or the connecting cable that was placed in the vehicle at the factory, if
available.
If the plug on the connector cable cannot be inserted, check the position and the connections.
NOTICE
Using unsuitable or damaged connector cables or inserting the plug on the connector cables in the wrong position or too forcefully may cause malfunctions and
damage to devices.
Only use suitable and undamaged connector cables.
Hold the plug on the connector cable in the correct position and insert it into the intended socket while pressing lightly. Pressing strongly can damage the
device connection and the plug on the connector cable.
The connector cable must not be pinched or bent sharply.
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If a connected device is not recognized, disconnect all connected devices and then reconnect the device. Check the function of the connector cable used, if
necessary.
If malfunctions occur in a connected device, restart the device. This sometimes fixes the error.
USB port
Please read the introductory information and heed the Warnings and Notice ⇒
Introduction.
Using the USB port, you can transfer
data and charge devices or only charge
devices.
USB-C port
Fig. 112 USB-C connection in the vehicle (general example).
The vehicle may contain the following USB-C ports:
Symbol for a USB port for data transmission and charging.
Symbol for a USB port for charging only.
You can find information about charging options and charging power here ⇒ Charging Options for Mobile Devices.
Possible USB port installation locations
The number and installation locations of USB ports depend on the vehicle and vehicle equipment and are not available in all countries.
In the center console.
At the base of the interior rearview mirror.
In the storage compartment in the center console.
In the compartment underneath the center armrest.
USB ports at the rear seats only come with a charging function.
Available Data Transfer Functions
The following USB data transfer functions are available depending on the vehicle equipment.
App-Connect ⇒ App-Connect.
Media playback ⇒ Media mode.
Update, e.g. of the navigation data ⇒ Navigation data.
Instructions and restrictions
Only use suitable USB connection cables. The USB connection cable must match the USB port installed in the vehicle.
Dirty, overheated or damaged data carriers are not to be used. Read and heed the information provided by the manufacturer.
Difference in quality between data carriers from different manufacturers can cause problems with media playback.
Using USB extension cables, USB adapters or USB hubs may result in malfunctions or failure of the USB functions.
Bluetooth® interface
Please read the introductory information and heed the Warnings and Notice ⇒
Introduction.
The Bluetooth interface is a wireless connection.
In Bluetooth audio mode, audio files that are on a Bluetooth audio source that is connected via Bluetooth, such as a cell phone, can be played through the vehicle
speakers.
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Bluetooth audio mode is only possible in vehicles equipped with a factory-installed mobile phone interface that supports this function.
Bluetooth profiles
The Infotainment system is equipped with a Bluetooth interface at the factory.
A maximum of three Bluetooth devices can be connected at the same time.
The following Bluetooth profiles may be available in the specified version or in another version:
HFP 1.7.
Telephony and handsfree mode.
A2DP 1.3.
Music playback.
AVRCP 1.6.
Display and operation for music playback.
Transfer of cover art.
PBAP 1.2.
Access to phone book and call lists.
MAP 1.4.
Access to SMS and e-mail.
SPP 1.2.
Serial data transfer via Bluetooth.
Starting Bluetooth audio
Requirements
The Bluetooth audio source is paired with and connected to the Infotainment system ⇒ Coupling, connecting and managing.
The Bluetooth audio source supports the Bluetooth profile Advanced Audio Distribution Profile (A2DP).
1. Lower the volume on the Infotainment system.
2. Activate Bluetooth visibility on the external Bluetooth audio source, such as a cell phone.
3. Open the Media menu.
4. Tap Source and select
Bluetooth audio .
5. If necessary, start playback on the Bluetooth audio source manually.
When playback from the Bluetooth audio source is finished, the Infotainment system remains in Bluetooth audio mode.
Controlling playback
The extent that the Bluetooth audio source can be controlled by the Infotainment system depends on the type of Bluetooth audio source that is connected.
For media players that support the AVRCP Bluetooth profile, playback from the Bluetooth audio source can be started or stopped automatically when Bluetooth
audio mode or another audio source is selected. Depending on the Bluetooth audio source, it may also be possible to display and play the track on the Infotainmen
system.
Because of the large number of possible Bluetooth audio sources, it is not possible to guarantee that all functions described can be performed correctly.
On a connected Bluetooth audio source, all warning and operation tones, such as touch tones on a cell phone, should generally be switched off to avoid
interference and malfunctions.
Depending on the device, if an external media player is connected to the Infotainment system via Bluetooth and the USB port
Bluetooth audio connection may be automatically disconnected.
at the same time, the
Wi-FI hotspot
Introduction
The "Wi-Fi hotspot" function is not available in all countries and vehicles.
Some Infotainment systems can be used as a Wi-Fi hotspot for Internet access on up to eight Wi-Fi devices.
Some Infotainment systems can use the Wi-Fi hotspot on an external Wi-Fi device (Wi-Fi client) ⇒ Setting up a Wi-Fi client.
A data connection is required for connecting to the Internet and for certain functions, such as using VW Car-Net.
The Wi-Fi connection is encrypted by default with WPA2 encryption for security reasons. Volkswagen recommends always using WPA2 encryption. Observe
legal regulations for the country where you are operating the vehicle.
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There may be fees for the required data connection. Volkswagen recommends using a mobile phone plan with a flat rate data package due to the possible
volume of data. Information on this can be obtained from the mobile network provider.
Depending on your mobile data rate, additional costs, such as roaming fees, may result from downloading and using data plans online, especially in other
countries.
When crossing the border into countries with different permitted radio frequencies than your own country, use of the wireless function/the Wi-Fi must be
deactivated to comply with legal provisions. The wired functions are not affected by this restriction and can still be used.
Opening the Wi-Fi settings
1. Tap HOME
Wi-Fi.
2. Make corresponding entries or tap function keys.
Changes will be automatically applied when the menu is closed.
Setting options
Setting up the Infotainment system as a Wi-Fi hotspot.
Connecting to the Infotainment system via a quick connection.
Connecting with the Wi-Fi.
Establishing a data connection
Wi-Fi
Wi-Fi in accordance with IEEE 802.11 a/b/g/n/ac.
2.4 GHz and 5 GHz data transfer.
Three Wi-Fi modes at once:
Tethering (2.4 GHz or 5 GHz).
2.4 GHz access point.
5 GHz access point.
Wi-Fi antenna.
One multi-band aerial each for 2.4 GHz and 5 GHz.
Up to eight Wi-Fi devices can be connected at the same time.
Internet connection via Wi-Fi:
Tethering via cell phone or eSIM.
Wi-Fi hotspot for clients in the vehicle.
Apple CarPlay™ via Wi-Fi.
Android Auto™ via Wi-Fi.
Simplified pairing process via Wi-Fi Protected Setup (WPS) or Quick Response Code (QR code ).
Possible data connection types
External Wi-Fi device: Use the Wi-Fi hotspot of an external Wi-Fi device, e.g. a cell phone ⇒ Setting up a Wi-Fi client.
eSIM (embedded SIM):The vehicle has a control module with an integrated eSIM card. In order to use the Wi-Fi hotspot, you need to purchase data plans via the
Webshop of our external mobile communications partner.
The types of possible data connections depend on the country and equipment.
Requirements
Network settings
Allow Internet connection is activated in the settings menu.
Integrated data connection is activated.
Or: Data connection
Setting up and deactivating a Wi-Fi hotspot
Depending on the vehicle equipment and the country, the Infotainment system can be used as a Wi-Fi hotspot for Internet access on up to eight Wi-Fi devices, e.g.
cell phones.
To connect to the Internet, a data connection is also required, e.g. via an internal eSIM card or an external Wi-Fi device.
The possible types of data connections depend on the country and the Infotainment system being used.
Setting up a Wi-Fi hotspot
You will need to enter information both on the Wi-Fi device and in the Infotainment system.
1. Tap HOME
Wi-Fi
Infotainment system as hotspot.
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2. Tap Use as hotspot and activate it.
3. Search for the Wi-Fi hotspot's name on the Wi-Fi device.
4. Enter the network key that is displayed on the Wi-Fi device and confirm it.
The Wi-Fi connection will be established. If necessary, you may need to enter additional information on the Wi-Fi device.
5. Optional: repeat the process to connect other Wi-Fi devices.
The name and network key for the Wi-Fi hotspot are generated automatically. You can then change these and set your own name and network key for the Wi-
Fi hotspot.
Deactivating a Wi-Fi hotspot
1. Tap HOME
Wi-Fi
Infotainment system as hotspot.
2. Tap Mobile hotspot and deactivate it.
Setting up a Wi-Fi client
The Infotainment system can use the Wi-Fi hotspot of an external Wi-Fi device, e.g. of a cell phone, to connect to the Internet and use mobile online services.
Connecting to Wi-Fi
1. Activate the Wi-Fi hotspot on the Wi-Fi device. Refer to the manufacturer's operating instructions.
2. Tap HOME
Wi-Fi
Wi-Fi: .
3. Tap Search for Wi-Fi .
The Infotainment system scans for Wi-Fi hotspots in the area. This scan process can take a few seconds.
4. Select the Wi-Fi network of the preferred Wi-Fi device.
5. Enter the Wi-Fi hotspot network key in the Infotainment system and confirm it.
The Wi-Fi connection will be established. If necessary, you may need to enter additional information on the Wi-Fi device.
Due to the large number of Wi-Fi devices that are available, there is no guarantee that all functions will always be available.
The Wi-Fi function may not be available in all countries and may vary.
WPS with Infotainment system as client
The Wi-Fi device supports WPS.
1. Tap HOME
Wi-Fi
Wi-Fi: .
2. Tap WPS quick connection (WPS button).
3. Activate WPS on the external Wi-Fi device.
The Wi-Fi connection will be established. If necessary, you may need to enter additional information on the Wi-Fi device.
WPS is not supported by all Wi-Fi devices. In this case, connect manually:
Setting up the Infotainment system as a Wi-Fi hotspot ⇒ Wi-FI hotspot, ⇒ Setting up and deactivating a Wi-Fi hotspot .
Or: Connect the Infotainment system to the Wi-Fi hotspot of an external Wi-Fi device as a client
.
Quick connection
Quick connection makes it possible to easily and quickly set up a wireless local network with encryption. In several countries, the function can alternatively be
executed by scanning in a QR code.
WPS with the Infotainment system as a Wi-Fi hotspot
Requirements
The Wi-Fi hotspot of the Infotainment system is activated.
The Wi-Fi device supports WPS.
1. Tap HOME
Wi-Fi.
2. Tap Quick connection with Infotainment system.
3. Activate WPS on the external Wi-Fi device to be connected.
The Wi-Fi connection will be established. If necessary, you may need to enter additional information on the Wi-Fi device.
4. Repeat the process to connect additional Wi-Fi devices.
Only one WPS connection can be established at a time. If multiple connection attempts start at the same time, all connection attempts will fail.
Setting up a Wi-Fi connection via NFC
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The Wi-Fi connection can be established via NFC using the shelf of the cordless charging function.
The availability of the Wi-Fi connection via NFC depends on the cell phone used, its operating system and the Infotainment system used.
Requirements
NFC technology and a rear shelf for the wireless charging function are installed in the vehicle.
NFC Is activated on the Wi-Fi device.
The Wi-Fi hotspot of the Infotainment system is activated.
1. Tap HOME
Wi-Fi.
2. Tap Quick connection with Infotainment system.
3. Unlock the Wi-Fi device and place on the rear shelf for the wireless charging function ⇒ Charging Options for Mobile Devices.
The Wi-Fi device is connected as client to the Wi-Fi hotspot of the Infotainment system.
The wireless charging function is deactivated while the Infotainment system is in the Wi-Fi settings menu. Wireless charging is reactivated if you leave the
settings menu.
On older Wi-Fi devices, the functionality may be restricted or not work at all. Ensure that you always use the latest software version for your Wi-Fi device.
Setting up a Wi-Fi connection via QR code
The Wi-Fi connection can also be established by scanning the corresponding QR code.
Requirements
The Wi-Fi hotspot of the Infotainment system is activated.
A suitable application for scanning QR codes is installed on the Wi-Fi device.
1. Tap HOME
Wi-Fi.
2. Tap Quick connection with Infotainment system.
3. Scan the QR code on the screen of the Infotainment system with the Wi-Fi device.
The Wi-Fi device is connected as client to the Wi-Fi hotspot of the Infotainment system.
App-Connect
Introduction
App-Connect makes it possible to display and control content and functions displayed on the cell phone through the Infotainment system screen.
To do this, the cell phone must be connected to the Infotainment system via a USB interface with a data transfer function.
Some technologies can also be used with App-Connect Wireless via the Bluetooth interface.
The following technologies may be available:
Apple CarPlay™.
Apple CarPlay™ Wireless.
Android Auto™.
Android Auto™ Wireless.
MirrorLink®.
Which App-Connect technologies are available to you depends on the country and on the cell phone in use.
MirrorLink, Apple CarPlay or Android Auto are technologies which are operated by third parties and provided by Volkswagen. Volkswagen is not responsible if these
technologies are canceled, discontinued or deactivated during the service life of the vehicle.
You can find more information on the Volkswagen website.
App-Connect wireless function in the event of border crossings
In the event of border crossings into countries with different permissible radio frequencies than your own country, please note the following:
The App-Connect wireless function may be limited due to legal provisions, or may not be possible at all. This can be indicated by a message in the Infotainmen
system.
The App-Connect wireless function must be deactivated due to legal provisions. The Wi-Fi hotspot must be deactivated.
This does not apply to wired functions.
Opening the App-Connect main menu
Navigation to the App-Connect main menu depends on the Infotainment system being used.
1. Tap HOME
.
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2024 VW ID.4 Owner's Manual
